Do I need to sign a contract? +
No contracts, no minimums. Month-to-month. Cancel any time from your billing settings — no cancellation fees, no gotcha clauses.
Can I use Rinsebase for residential and commercial cleaning, or only Airbnb turnovers? +
Both. Rinsebase is built for hybrid cleaning companies — the same calendar runs automated Airbnb/VRBO turnovers, forever-recurring residential maid routes, and commercial janitorial contracts, with one crew app, one payroll, and one branded client portal. STR turnover automation is where Rinsebase is strongest, but residential and commercial cleaning businesses run their whole operation on it too.
Can I import my clients from Jobber or ZenMaid? +
Yes. Export a CSV from your current platform and upload it during onboarding. We auto-detect column formats from Jobber, ZenMaid, HouseCallPro, Taskbird, and QuickBooks — and normalize phone numbers and addresses automatically.
How does the Airbnb sync work exactly? +
Your client pastes their Airbnb iCal URL into their portal — or you add it from your settings. Rinsebase polls it automatically and creates a cleaning job on your schedule whenever a new reservation is detected.
What does the crew app look like on their phone? +
They see their jobs for the day, the property address with directions, a per-property checklist, clock-in/out, photo upload, and the SOS button. Everything's in English, Spanish, or Portuguese — they pick on first launch.
How do my clients actually pay? +
When a job completes, an invoice is automatically emailed to the client. They click "Pay Invoice" and pay by card or ACH bank transfer. Funds transfer directly to your Stripe-connected bank account.
Is there a free trial? Do I need a credit card? +
14 days free, no credit card required. Import clients, add crew, run real jobs — the whole thing. Upgrade when you're ready.
What if I need more crew seats? +
Add extra seats any time for $15/seat/month during the founding period, $20/seat after. We never lock you out — just add seats as you grow and they're billed on your next cycle.
Is my data backed up and secure? +
Yes. Rinsebase runs on Supabase with daily physical backups (7-day history), row-level security on every table, and Stripe-verified payment processing. Your data is never shared or sold.
What is Rinsebase? +
Rinsebase is cleaning business management software built for the cleaning company — the independent business that does the work, not the Airbnb host or property manager. It runs a hybrid mix of short-term-rental (Airbnb/VRBO) turnovers, recurring residential cleans, and commercial contracts on one platform: it syncs with your clients' Airbnb and VRBO calendars to auto-create turnover jobs, dispatches crew, verifies cleans with GPS-stamped photos, and invoices clients under your own brand. Plans start at $19/month.
Who is Rinsebase for? +
Rinsebase is best for independent cleaning businesses that serve Airbnb hosts and property managers — companies that run STR turnovers and want to own their own clients, crew, and brand. It is built for the cleaning company, not for hosts or property managers directly. Residential and commercial cleaning businesses use it too.
What makes Rinsebase different from other STR cleaning software? +
With Rinsebase the account is yours — your clients, your crew, your branded client portal. Almost everything else in this industry is built for the host or the property manager, and it comes in three shapes: the marketplace, where you bid against other cleaners at their price; the property manager's platform, where you're a vendor seat inside their account; and the host's checklist app, where you execute someone else's standard and own none of it. Rinsebase is priced by crew size, not per property, so taking on more turnovers never raises your bill — and it includes a branded host portal, payroll, invoicing, and a crew app in English, Spanish, and Portuguese.
How much does Rinsebase cost? +
Rinsebase starts at $19/month for the Starter plan with 2 crew members included. Growth is $59/month, Pro is $99/month, and Enterprise is $149/month. Core tools are included on every plan — you unlock more automation and crew seats as you grow.
Does Rinsebase sync with Airbnb? +
Yes. Rinsebase connects to Airbnb, VRBO, and any iCal-compatible platform. When a new reservation is booked, Rinsebase automatically creates a cleaning job with the correct turnover window.
Is there a free trial? +
Yes — Rinsebase offers a 14-day free trial with no credit card required. You can import clients, add crew, and run real jobs during the trial.
Does Rinsebase have a Spanish crew app? +
Yes. The Rinsebase crew app is fully available in English, Spanish, and Portuguese. Crew members choose their language on first launch.
Guesty and Hostaway via direct API · Airbnb, VRBO — or any iCal feed.
